Shipping policy

 

SCENTIA USA orders are processed and shipped on business days (Monday - Friday, excluding major holidays). Our Orders typically ship out within 24-72hrs via Fedex or UPS. Delivery is 3-5 days for Standard Shipping. UPS 2nd Day air is also available and shipping rate is calculated at checkout.


If an item selected is temporarily out of stock at the time of your order, you will be notified via email and advised of the expected ship date of the backordered item. Backordered items are shipped as soon as they are available.
 
Shipping details for subscription items can be viewed and edited by creating an account, logging in, and visiting the 'Manage Subscription' dashboard. You may pause and postpone shipping dates for these types of orders as needed. 
 

International Shipping

Shipping rates vary per location, due to duties & taxes, and will be converted to your local currency. The exact shipping options for your country will be presented during checkout.

Delivery times vary by destination country. For applicable countries, duties & taxes will either be automatically calculated in the product price or during checkout.

If your order has not arrived within 1 week of order placement, please contact our Customer Service team for updates via email.

Safe Ship

Add Safe Ship to your purchase at checkout, and your order will be insured! Safe Ship covers:

  • Stolen packages
  • Packages delivered but not received
  • Damaged items
  • Packages lost in transit
  • Wrong items
    If one of these issues has occurred, please file a claim

    We highly recommend that you purchase Safe Ship insurance. If your order is lost, stolen, damaged in transit, or the wrong item has been sent and you did not purchase the insurance you will be refunded in the form of store credit minus the shipping cost, or we can send a replacement. Additional shipping charge may apply.

    Carrier-Confirmed Delivery

    Once the shipping carrier marks an order as delivered to the shipping address provided at checkout—including delivery to a mailbox, parcel locker, mailroom, front desk, doorstep, or another location at or associated with that address—the order will be considered successfully delivered.

    Scentia USA is not responsible for packages that are lost, stolen, misplaced, or otherwise not located after carrier-confirmed delivery. Customers should check with household members, neighbors, property management, mailrooms, and the shipping carrier before contacting Scentia USA.

    If Safe Ship protection was purchased, the customer may submit a claim in accordance with the applicable Safe Ship terms. Without Safe Ship protection, a refund, replacement, or store credit is not guaranteed after carrier-confirmed delivery. Scentia USA may assist with a carrier inquiry at its discretion.

    This limitation does not apply when the carrier confirms that the package was misdelivered or when otherwise required by applicable law.