Manage Your Subscription
Your Scentia subscription is yours to manage. Skip a delivery, change your scent, adjust how often it arrives, or cancel — all from your account, without emailing us.
You'll sign in with your Scentia account — the same login you use to check orders. If you haven't set a password, Shopify will email you a one-time code instead.
What you can do
| Action | What it does |
|---|---|
| Skip a delivery | Push the next shipment without ending your subscription. Useful if you still have oil left. |
| Pause | Put everything on hold and restart when you're ready. |
| Reschedule | Move your next delivery to a date that suits you better. |
| Change your scent | Swap to any other Scentia fragrance oil before your next shipment goes out. |
| Change frequency | Move between monthly, every six weeks, or every two months. |
| Change size | Move up from 50ml to 120ml or 500ml — the larger the bottle, the lower the cost per ml. |
| Update your address | Change where deliveries go. |
| Update your card | Change the payment method on file. |
| Cancel | End your subscription. See the note on the three-delivery minimum below. |
How Subscribe & Save works
Subscribe & Save gives you 15% off oil replenishment across three deliveries. After the third, you can cancel at any time with nothing owed.
There's no hard lock. If you want to stop before the third delivery, you simply pay back the discount you've already received on the orders that shipped — no penalty beyond that, and no early termination fee.
Your diffuser warranty is never tied to an active subscription. Cancelling doesn't affect it.
Common questions
Can I change my scent between deliveries?
Yes. Make the change in your subscription portal before your next delivery date and the new scent ships instead. There's no charge to swap.
I have too much oil — what should I do?
Skip the next delivery rather than cancelling. Your discount and schedule stay intact, and the following shipment arrives as normal. You can also change the frequency so deliveries arrive further apart.
Can I have more than one subscription?
Yes. If you run different scents in different rooms you can hold separate subscriptions, and merge them into a single delivery if you'd rather save on shipping.
When will I be charged?
On the delivery date shown in your portal. You'll get an email a few days beforehand so there's time to skip, swap or reschedule.
Can I use my subscription discount on diffusers?
Subscribe & Save applies to fragrance oil replenishment. Diffusers are sold outright, with no subscription required.
Still need help?
If something isn't working or you'd rather we handled it, email cs@scentiausa.com with your order number. We answer Monday to Friday, usually within 24 hours.
For diffuser setup, cleaning and troubleshooting, see Diffuser Care & Maintenance. For everything else, the Knowledge Center has the full list of common questions.