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The phrase “Inspired by” followed by a name indicates the source of inspiration for our fragrances. All trademarks are the property of their respective owners.
FAQ
Look for important information about our company and products here
Do you ship overseas?
Yes, we ship worldwide. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
Where Does Scentia ship from?
All Our products are shipped from Miami, FL by UPS and Fedex. Multiple express services are available to chose from at checkout.
How long will it take to get my orders?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Need Assistance or Support?
You can contact us through our contact page or Chat support. We will be happy to assist you.
Are Scentia products safe?
Yes. All our scents are IFRA and RIFM compliant, meaning they adhere to the highest safety standards in the industry. All scentia scents are Paraben-free, vegan, cruelty-free, phthalate-free and petroleum free. They are produced in accordance with the Toxic Substances Control Act (TSCA). Scentia's products adhere to the VOC guidelines set forth by the California Air Resources Board (CARB) and are free of any carcinogens as defined by the National Toxicology Department (NTP), International Agency for Research on Cancer (IARC) and Occupational Safety and Health Association (OSHA).
What is Cold Air Diffusion System and how does it work?
Cold Air Diffusion is a waterless and heatless essential oil atomizing device that disperses an aroma into the air in a fine dry mist of nano-particles. This means the diffuser actively filters cold air from your space and then diffuses the oils into the air as an ultra-dry mist. Unlike heated or water-based diffusers, the result of our diffusion technology is a more powerful, pure fragrance. Dispersing scent with cold air is the safest and cleanest way to fill a room with an aroma. The reason behind this is that cold air does not dilute the scented oils, disperse other unneeded substances into the air, or leave a residue.
Can I try the scents?
Our diffusers come with 3 x 30ml bottles sample pack of Our most popular scents included. You can also request a sample pack by sending us an email at cs@scentiausa.com
Can I track My Order?
Yes, once your package is shipped, you will receive an email including your tracking number.
Click the hyperlinked tracking number to easily track your package or copy & paste it into any search engine and it will direct you to a tracking page.
Didn't get a tracking number?
Please email us or join our chat support with your order number and someone will assist you.
What is your Shipping & Returns Policy?
We ship worldwide. Receive free shipping in the U.S on orders over $79.99. Shipping rates vary per location. We are not able to ship to P.O. Boxes at this time.
The exact shipping options for your country will be presented during checkout.
Please read all Our policies below:
Can I use scentia oils on any diffuser ?
Yes, Our Oils are compatible and tested with all major diffuser brands as long as your device is a waterless diffuser technology.